Hi Clubbers! ( ノ ^o^)ノ
Here’s a step by step guide on how to bind your Facebook ID with your Play ID Account (For those who are able to login but lost their character, DON’T CREATE A NEW CHARACTER. Kindly follow the instructions stated below to retrieve your account):
- Check User ID information regarding Facebook Open ID. You may do this by going to Settings > App and Website > Play ID Authentication > View and Edit. Players should take note of the Email Address used and User ID shown at the bottom of the page.
Note: In case users can’t see the Open ID, it means they have deleted the permission of our app from their Facebook account.
2. Create a new Play ID Account. Remember to fill up important details such as Name, Birthday, etc. After finishing the registration, please refrain from logging into the game or using the refill system until this process is completed.
Note: The new Play ID must not have any characters in the game before.
3. To complete the process, file a ticket with our E-support system (under “Bug Report/Bug Enquiry”) with the following details:
- Facebook Open ID (User ID):
- Facebook Registered Email Address:
- Facebook Registered Name:
- Link of Facebook Account:
- Playpark ID:
- Character Level:
For security purposes, we kindly ask players to attach a “selfie” of themselves holding their ID. It is important to note that this process is entirely voluntary and is at the discretion of the player.
Note: In compliance with Data Privacy Act of 2012 (RA No. 10173) PH, Personal Data Protection Act 2012 (PDPA SG), and Act 709 PDPA 2010 (PDPA MY), the data collected by the CAM Team shall only be used for its intended purpose.
This is to assure you that the data collected will be kept confidential and only accessed by the authorized personnel of the CAM Team. For more details, visit www.playpark.com/en-ph/privacy-policy/
4. For those who were able to successfully bind their Faceook ID with their new Playpark ID before November 20, will receive the following compensation rewards:
Kindly make sure all details are provided and correct for a faster process. We aim to respond to players as soon as possible and resolve the filed tickets within 3 working days.